Our objective is to provide you with a secure shopping experience and to protect your information and privacy. The information that is collected is done so that your best needs are met and that you may be notified of offers that may be of interest to you. It is important that you are made aware of the type of information that is collected, how it is used and what your options are as a consumer. Please find below more detailed information about online security, information collection and use, and how to contact us.   Your credit card details are not sent direct to us at all. They are handled by a secure third party called Worldpay which is part of The Royal Bank of Scotland Group. Your credit card details are specially encrypted and sent via a secure server to them. Payment is made to Worldpay who subsequently pay completelynatural.co.uk. This allows us to only process the order that you have placed and where applicable allows us to instruct Worldpay to make and necessary refunds to you.   The information that is collected helps with our objective to provide customers with excellent service. Given the personal nature of the service we offer, then it is sometimes important for us to know learn more about customers. This in turn helps to provide products and services that suit customer needs. The information collected may include some of the following details: e-mail addresses of those who e-mail or who register with us information on visits per page information volunteered by the consumer such as survey information and / or site registration This information is then used to determine any improvements in service to our customers.   Please note that when you send us your name, address and credit card details, the information, is encrypted and is therefore safe from any fraud. We will not pass your details to any other party, except our own bank. Your e-mail address will not be revealed to any other party. You will only receive newsletter or promotional offer from us if you have asked us to at the time of registration. Please be reassured that it is our policy to protect our customers’ privacy and personal information. This means that this information is not sold on to other third parties.   If you wish to discontinue contact with us then please notify us by e-mail and advise which forms of contact you would like to removed from.   e-mail: enquiry@completelynatural.co.uk